Background
To make sure that the DIGICOM project already at the outset was inspired by ESS experiences and good practice, a wide-ranging inventory was established by means of a survey to all members of the ESS.
The survey covered the following fields:
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| WP1 – User Analysis | Customer Relationship Management (CRM) |
| User satisfaction | |
| User needs assessment and user profiling | |
| User interaction via social media | |
| Web analysis | |
| WP3 – Open Data Dissemination | Open Data (including Linked Open Data) |
| WP4 – Communication and promotion | Communication strategy |
| Outreach practices | |
| Statistical literacy activities and products |
The inventory also contains two general sections on additional experiences and suggestions for the future.
An analytical report was established for the sections of the inventory corresponding to Work Package 1 (User Analysis).
Links to the deliverable